Return & Exchange Policy — sétima

At  sétima pele, we want you to feel beautiful, comfortable, and confident with every purchase. If you need to exchange or return an item, we offer a simple and transparent policy.

1. Exchange & Return Period

You may request:

• Exchange: within 7 calendar days after receiving your order.
• Return due to change of mind: within 7 calendar days after delivery, according to consumer protection regulations.

2. Product Conditions

To be eligible for an exchange or return, items must:

• be unused;
• have no perfume, stains, or signs of washing;
• include original tags;
• be returned in the original packaging whenever possible.

3. Non-Returnable Items

For hygiene reasons, we do not accept exchanges or returns for:

• intimate apparel;
• personalized accessories;
• final sale/outlet items (when specified in the product description).

4. Size or Model Exchanges

If you need a different size or model:

• contact our customer support;
• provide your order number;
• send photos of the item if requested.

After receiving and inspecting the item, we will provide a store credit, coupon, or replacement item depending on stock availability.

5. Defective Products

If your item has a manufacturing defect:

• contact us within 7 days of delivery;
• send photos or videos showing the issue.

After evaluation, we may offer:

• a replacement item,
• store credit,
• or a refund.

6. Refunds

Refunds are processed according to the original payment method:

• credit card: processing time depends on the card provider;
• bank transfer or PIX: within up to 10 business days.

7. Shipping Costs

• First exchange due to defect: shipping covered by us.
• Exchanges for size/model: shipping costs may be the customer’s responsibility depending on location.

8. Contact

To request an exchange or return, contact us:

• Email: contact@setima.store